Orders and delivery

We will contact you if there is an excessive delay with the despatch of your products. We aim to send out products on the working day after we receive an order. The total cost of your order will include a delivery charge.  Delivery times will vary according to how quickly the mail service can deliver. We recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays. We reserve the right to decline to fulfill orders for any reason.  Orders are treated as offers which we are entitled to accept or decline.  If there are any problems with your order, we will contact you. There is only one delivery charge per order. Note that we cannot be responsible for orders which go missing after delivery.

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Returns policy

If you are not completely satisfied with your purchase, simply return it back for a full refund (less any shipping charges). 

Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only sealed, not used, or defective products may be returned. If you return the product(s) in unsellable condition we will ship the product back to you at your expense and will not provide you with a refund.

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Please send the item back to us at the address below using any traceable shipping method if not using prepaid label. Once we receive your package, we will exchange or refund as you instruct.

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Indisk Emporium AS, Tverrgaten 13, 5017 Bergen Norway

Please mark the shipment: RETURNED MERCHANDISE FOR EXCHANGE. NO COMMERCIAL VALUE.

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

• Proof of purchase, such as a copy of the original sales receipt, return/exchange request or packing slip, is required for reimbursement of the full purchase price.

• Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only sealed, not used, or defective products may be returned. We reserve the right to refuse a return on any product that does not meet these requirements.

• If requested exchange item is not available we will issue refund instead.

• Packages must be returned prepaid—we do not accept C.O.D. deliveries.

• We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.

• Please allow up to 30 days or 1 – 2 billing cycles for the refund credit to appear on your statement.

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RETURN & EXCHANGE 

Exchanges are made free of charge in one of our stores, showing the receipt that came with your order, or the order confirmation you received by e-mail (printed). Unfortunately, switches cannot be managed via our distribution center.

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The right of withdrawal does not apply to goods that cannot be sold again for hygienic reasons. We therefore draw attention to the fact that earrings, tights, underwear etc. cannot be returned/exchanged.

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Frequently Asked Questions
1. The sale price does not appear when I shop on sale?

Contact the store at email indisik.emporium@yahoo.com - Then an update of the item is needed :)

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2. Is it possible to return in store when I bought online?

Yes you can. Feel free to bring the order confirmation and hand it in at either Tverrgaten, Marken or Åsane.

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3. Is it possible to get the money back when buying online?

Yes, it does, within 14 days you can get your money back.

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4. How long is the right to cancel online?

There is a right of withdrawal for 14 days when shopping online.

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5. Does the right of withdrawal also apply to sales goods, when they have been bought online?

The right of withdrawal also applies to sales goods when ordering online.

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6. To which address can the return be sent?
The return can be sent to the following address:
INDISK EMPORIUM AS - Tverrgaten 13,

5017 Bergen

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7. I have returned my goods. What should I pay?

When your return is registered with us, of course you do not have to pay for the goods you have returned. We will only be deducting the amount of the goods you have kept, as well as shipping costs.

 

For questions, send us an email at indisik.emporium@yahoo.com, or call us at 45857171.